Refund Policy
Welcome to our platform, where we prioritize exceptional service
and customer satisfaction. We understand the importance of
providing a clear and concise Refund Policy to address your
concerns regarding our services. This policy aims to provide you
with a detailed overview of our refund process concerning ETA
(Electronic Travel Authorization) applications for immigration
purposes. Please be aware that refunds are subject to
evaluation based on the criteria mentioned below.
Refund Policy Guidelines:
1. Processing of Immigration ETA Applications
1.1 Approval:
Upon the acceptance of your application, you will receive an
email notification with your eTA status. We are unable to provide
refunds once the ETA has been granted, as it is a final decision
based on immigration regulations.
1.2 Rejection:
If your eTA application is denied, you will receive immediate
notification via email along with the necessary documents as
proof of the rejection. While we understand that ETA denials can
be disappointing, please note that refunds are not applicable as
the decision lies solely with the immigration department.
1.3 Redundant/Multiple/Duplicate Application:
If you submit your applications through multiple websites,
resulting in the rejection of your ETA due to redundancy,
multiplicity, or duplication, refunds will not be applicable.
2. ETA Delivery
Upon receiving the result of your ETA application via email, you
must confirm receipt within 4 hours. Failure to confirm within the
specified timeframe will be considered as the acknowledgment
of receiving your ETA result, indicating that the service has been
completed. Kindly note that no refunds will be entertained after
ETA delivery.
3. Change of Mind
Please be aware that once your application has been submitted
on the immigration portal website, no refunds can be provided
due to a change of mind. We strongly advise you to thoroughly
re-evaluate your application before submission to ensure its
correctness.
4. Customer Responsibility
It is crucial to provide us with the appropriate and complete
information required for your ETA application well before your
planned departure. We cannot be held responsible for any
errors or entry denials resulting from incorrect ETA information.
In such cases, the applicant bears complete responsibility for
any losses. While our team strives to resolve ETA-related issues
before your departure, we do not offer refunds If inaccurate or
false data was submitted during the submission procedure. We
highly recommend reviewing the ETA confirmation letter in
conjunction with your passport and personal information to
ensure accuracy before departure.
Please note:
Refunds will be issued to the people who have submitted the
payment. It is crucial to acknowledge that the refund process
might take approx. 3 – 5 days due to standard banking process.
The refunded amount will be returned to the original Credit/
Debit card number or PayPal account used for submitting the
payment.
5. Chargeback Disputes
If you initiate a chargeback dispute with your financial
institution, we kindly request you first get in touch with our
customer support team. We are dedicated to resolving any
issues or concerns amicably, aiming for a fair and satisfactory
resolution.
We value your satisfaction with our services, and should you
have any further questions/inquiries, please do not hesitate to
reach out. Feel free to fill out our Contact Us Form, and we will
ensure that your queries are addressed promptly and
effectively.
We assist visitors eligible for ETA in Canada to obtain their ETA documents. As part of
our services, we translate and edit eTA applications in the official languages (French
and English), conduct live data validation, provide 24/7 support, and offer extensive
PDF documentation. Additionally, we provide a complimentary Canada travel guide.
You can select the language for all services. We are not affiliated with the Canadian
government, Citizenship and Immigration Canada, or any other relevant ministries or
agencies. The processing of electronic travel authorization documents for travel to
Canada is easily handled by this professional website.